Privacy Policy
Last updated : September 25, 2026
Ondula is committed to protecting your privacy. This policy explains what data we collect, how we use it, and what your rights are.
In local mode, your voice never leaves your PC. In cloud mode, audio is sent to our transcription provider, which operates inference infrastructure in Europe (Helsinki), only for the duration of processing, then is not retained by Ondula; your account data stays in the European Union (Frankfurt).
1. Data Controller
- Name
- Ondula
- Status
- Sole proprietorship
- Country
- Belgium
2. Data Collected
Audio Data
- Transmitted for transcription only
- Not retained by Ondula after processing
- In cloud mode, sent to our transcription provider, which operates inference infrastructure in Europe (Helsinki), for the duration of processing
Account Data (if registered)
- Email address
- Anonymized hardware ID
- Subscription history
Technical Data
- Application version
- Usage statistics linked to the hardware ID (never the text or the audio)
3. Purpose of Processing
4. Subprocessors
We use the following services to operate Ondula:
- Authentication and database (Frankfurt, European Union)EU
- Cloud-mode voice transcription (audio sent only for the time needed to transcribe it)Europe (Helsinki)
- Payments and billingGlobal
- Website hosting and CDNGlobal
- Anonymous website traffic measurement, with no cookies or personal identifiersGlobal
5. Data transfers outside the EU
Local mode: no transfer. Cloud mode: transfer for transcription, processed in Europe (Helsinki). In local mode, no audio data leaves your computer. In cloud mode, your audio is sent to our transcription provider, which operates inference infrastructure in Europe (Helsinki), only for the duration of transcription; it is then not retained by Ondula. As this provider is a US company, temporary retention of logs outside the European Union cannot be entirely ruled out. Your account data (email, identifier) is hosted in the European Union (Frankfurt).
6. Data Retention
7. Your Rights
Under GDPR, you have the following rights:
- Right of access
- Obtain a copy of your data
- Right to rectification
- Correct your information
- Right to erasure
- Delete your account and data
- Right to portability
- Export your data
- Right to object
- Object to processing
- Right to complain
- File a complaint with the authority
To exercise your rights, contact us at [email protected]
8. Cookies
The ondula.ai website uses only essential cookies:
- Session cookie (authentication)
- Theme preference (light/dark)
We do not use tracking or advertising cookies.
We measure website traffic anonymously, to know which pages are viewed and how fast they load: no cookies, no personal identifiers and no cross-site tracking.
9. Security
We implement the following measures to protect your data:
- Communications via HTTPS/TLS
- Secure authentication
- Audio data not retained by Ondula
- Restricted data access
10. Changes to This Policy
We may update this privacy policy. In case of significant changes, we will notify you by email or through the application. The last update date is shown at the top of this page.
11. Deletion of your data
You can delete your account and all your personal data at any time from your account settings. If you prefer to go through us, here is the procedure:
- Email us at [email protected] from your account's email address.
- State your request to delete your account and data.
- We process your request within 48 hours and confirm the deletion to you.
This email procedure remains available if you prefer not to use deletion from your account settings.
Terms of Service
Last updated : September 18, 2026
These Terms of Service govern the use of the Ondula software and related services. By using Ondula, you accept these terms.
1. Definitions
"Service" means the Ondula software and all related services (transcription, cloud mode, online account).
"User" means any person using the Service, with or without an account.
"Publisher" means Ondula, sole proprietorship based in Belgium.
2. Service Description
Ondula is voice dictation software that allows you to:
- Transcribe voice to text
- Automatically copy text to clipboard
- Work invisibly from the system tray
The Service is available as a free (limited) version, as a monthly subscription for cloud mode and as a one-time lifetime purchase for local mode.
3. Free Offer
The cloud quota with an account refills automatically every Monday, with no end date. The other free quotas are one-time credits and are not renewed.
Local mode: 1 free hour per machine, or 3 hours with a free account, as a one-time credit that is not renewed.
4. Paid Offers
4.1 Available Plans
- Cloud : €3.90/month excl. tax. 50h of cloud transcription per month
- Local lifetime : €29.99 excl. tax, one-time payment. Unlimited Local dictation, no subscription
4.2 Payment
Payments are processed by our payment partner, acting as Merchant of Record. Prices are exclusive of VAT; the VAT applicable to your country is calculated and displayed at checkout.
4.3 Renewal
Monthly subscriptions renew automatically. You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current period.
4.4 Refund
Refund requests are sent to support and reviewed case by case, in particular when there is a technical problem. This review does not affect your legal rights, including the EU consumer right of withdrawal. Refunds are issued by our payment partner, the official seller of our offers.
4.5 Local Lifetime Unlock
The Local mode unlock is a one-time purchase tied to your account, with no subscription or renewal. It does not expire: once activated on a machine, Local mode works there with no time limit, even offline. It can be activated on up to ten machines per account; beyond that, write to support. Activating a new machine requires signing in to your account and therefore depends on the availability of the Service. If you are refunded, your right of use ends and the unlock can no longer be activated on a new machine. Deleting your account ends the unlock, without refund.
5. License
The Publisher grants you a personal, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
5.1 You may
- Use the software on your personal devices
- Use the software for professional purposes
5.2 You may not
- Resell, redistribute, or sublicense the software
- Decompile, disassemble, or reverse engineer
- Circumvent technical limitations of the Service
- Use the Service for illegal activities
6. Service Availability
We strive to ensure maximum Service availability. However, we cannot guarantee 100% availability.
Interruptions may occur for maintenance, updates, or force majeure. We will notify you in advance of planned maintenance whenever possible.
7. Intellectual Property
The Ondula software, its source code, interface, and documentation are the exclusive property of the Publisher and are protected by copyright.
Your transcriptions belong to you. Ondula claims no rights to the content you transcribe.
8. Limitation of Liability
The Service is provided "as is". The Publisher does not guarantee that transcriptions will be 100% accurate. Always verify important texts.
To the extent permitted by law, the Publisher shall not be liable for:
- Transcription errors
- Data loss related to your use
- Indirect or consequential damages
9. Termination
9.1 By User
You may delete your account at any time from your dashboard or by contacting us. Active subscriptions remain valid until the end of the paid period.
9.2 By Publisher
We reserve the right to suspend or terminate your access in case of violation of these Terms, after notifying you by email.
10. Changes to Terms
We may modify these Terms. In case of substantial changes, we will notify you by email at least 30 days in advance. Your continued use of the Service after this period constitutes acceptance of the new terms.
11. Governing Law and Disputes
These Terms are governed by Belgian law.
Dispute resolution: In case of dispute, we favor dialogue. Contact us at [email protected].
If no agreement is reached, the courts of Brussels (Belgium) will have jurisdiction.
12. Miscellaneous
- Entirety: These Terms constitute the complete agreement between you and the Publisher.
- Severability: If a clause is declared void, the others remain in force.
- Waiver: Failure to exercise a right does not constitute a waiver.
Legal Notice
Mandatory legal information
1. Website Publisher
- Name
- Ondula
- Status
- Sole proprietorship
- Country
- Belgium
- Website
- ondula.ai
2. Hosting
Website (ondula.ai)
- Host
- Cloudflare, Inc.
- Address
- 101 Townsend St, San Francisco, CA 94107, USA
Transcription API (cloud mode)
- Server location
- Europe (Helsinki)
Audio sent for transcription, not retained by Ondula.
Database and authentication
- Location
- European Union (Frankfurt)
3. Intellectual Property
All content on this site (texts, images, logos, icons, software) is the exclusive property of Ondula or its partners and is protected by intellectual property laws.
Any reproduction, distribution, modification, or use of this content without prior authorization is strictly prohibited.
4. Personal Data Protection
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, and delete your personal data.
For more information, see our See Privacy Policy or contact us at [email protected].
5. Cookies
This site uses only essential cookies for service operation:
- Session cookie: Keeps your connection active
- Preferences: Remembers your choices (theme, language)
No advertising or tracking cookies are used.
6. Limitation of Liability
The publisher strives to provide accurate and up-to-date information. However, it cannot guarantee the accuracy, completeness, or timeliness of information on this site.
The publisher shall not be liable for direct or indirect damages resulting from the use of this site or Ondula software.
7. External Links
This site may contain links to third-party sites. The publisher has no control over these sites and disclaims any responsibility for their content or data protection practices.
8. Governing Law
This legal notice is governed by Belgian law.
In case of dispute, and after attempting amicable resolution, the courts of Brussels (Belgium) will have exclusive jurisdiction.
